Morzique

Shipping Policy

We are committed to processing and delivering your order as smoothly as possible. Please review our shipping policy before placing an order.

Once your order is placed, our team will begin processing it as quickly as possible. You will receive an order confirmation email after checkout and a shipping confirmation email with tracking details once your order has been dispatched.

1. Order Processing Time

Orders are typically processed within 2–4 business days before shipment. Processing time includes order verification, quality inspection, packing, and preparation for dispatch.

Please note that processing times may be slightly longer during holidays, promotional periods, or high-volume sales events.

2. Estimated Delivery Time

After your order has been shipped, estimated delivery usually takes 8–12 business days depending on your destination, carrier service, customs processing, and local delivery conditions.

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather conditions, customs inspections, carrier delays, address issues, or other factors beyond our control.

Shipping Timeline

3. Shipping Rates

Shipping rates are calculated and displayed at checkout based on your shipping destination and available shipping options.

From time to time, we may offer free shipping promotions. If a free shipping offer is available, the eligibility requirements will be shown on our website or at checkout.

4. Tracking Information

Once your order has shipped, a tracking number will be sent to the email address used at checkout. Please allow some time for tracking information to update after the carrier receives the package.

If you do not see your tracking email, please check your spam or junk folder before contacting us.

5. Incorrect Shipping Address

Please make sure your shipping address is accurate and complete before placing your order. Morzique is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If you notice an address error after placing an order, please contact us immediately. We will do our best to help, but we cannot guarantee that changes can be made once the order has entered processing or has shipped.

6. Delayed Packages

While most orders arrive within the estimated timeframe, delays may occasionally occur. Common causes include customs inspections, carrier network delays, weather disruptions, holidays, incorrect address information, or local delivery issues.

If your package appears delayed, please check the tracking page first. If there has been no update for several business days, contact our customer care team and we will assist you.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees depending on the destination country or region.

These charges are determined by local customs authorities and are the responsibility of the customer unless otherwise stated at checkout.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check around your delivery location, with household members, neighbors, your building office, or local carrier first.

If you still cannot locate your package, contact us with your order number and tracking details. We will review the situation and assist where possible.

9. Multiple Items or Split Shipments

If your order includes multiple items, they may be shipped separately depending on availability, warehouse location, or packaging requirements.

If your order is split into multiple shipments, you may receive more than one tracking number.

Shipping Questions

When contacting us about shipping, please include:

• Your order number
• The email address used at checkout
• Your tracking number, if available
• A brief description of your shipping concern

Contact Us

If you have any questions about your shipment, please contact our customer care team:

support@morzique.shop